FAQs

Q. General

  1. The collision I'm connected to is passing through the courts. I'm worried about participating in the community because I could say something that might cause a mistrial.
  2. I'm so angry I can't stand it. I hate the driver at fault and I need to hurt them with words. What can I do?
  3. Sandra wrote in her blog about the legal process. Why can't I?
  4. My friend's daughter was killed in a crash, she wasn't my daughter though, is my story important?
  5. I'm new to social networking and I'm worried about my safety.
  6. What is the report abuse button for?
  7. I've uploaded my story to the Queensland Government ‘Share My Story’ website. Can I upload it to Journey Beyond Road Trauma site too?
  8. I don’t want to talk to anyone in the community, I just want to make a memory space in private. Can I?
  9. XXX is my supporter, when I look at his profile page I see ‘remove supporter’ and ‘stop supporting me’ – what is the difference?
  10. How do I see new content?

Q. Technical

  1. What do I need on my computer for this site to run?
  2. I'm grieving; this community is too hard to figure out how to use. I can't deal with this.
  3. My photos for profile/memory space/group are distorted. How do I make them fit properly?
  4. I have encountered a ‘something went wrong' message, what should I do?

Q. Joining the community and setting up your profile

  1. Should I make my profile public or private?
  2. My profile is private; does that mean all my content is private?
  3. Should I use a screen name or my real name?
  4. Supporters/ trusted inner circle, I'm confused???
  5. Do people know if I make them a supporter or a trusted inner circle?
  6. XXX is my supporter. When I look at his profile page I see 'remove supporter' and 'stop supporting me' - what is the difference?

Q. Blog

  1. What is a blog?
  2. What is the difference between a blog and a forum?
  3. Can I delete a blog?

Q. Tribute pin

  1. What do I need to do to create a tribute pin?
  2. Can I edit or remove a tribute pin that I made?
  3. I'm a bit confused about the tribute pin. Can there be multiple pins per person?

Q. Memory space

  1. What is a memory space?
  2. Can I delete memory spaces that I create?

Q. Groups

  1. Can I upload video to a group?
  2. Can I delete groups that I create?

Q. Videos

  1. I want to upload a video, what size / format should they be?

Q. Organisations

  1. I'm an organisation that would like to be involved in the community. What can I do here?
  2. I'm an organisation and I want to be included in your services directory. How do I make that happen?

Answers. General

The collision I'm connected to is passing through the courts. I'm worried about participating in the community because I could say something that might cause a mistrial.

You can participate in the community; you just have to be careful about what you say publicly. We would be greatly dismayed if someone published information that could result in a mistrial and more emotional harm to the families involved.

To avoid causing a mistrial, do not publish any information regarding a legal case that has not yet gone to court or is currently in court. If in doubt about what you can publish, check first with a legal professional.

If it is important to you to blog about your experience through the legal system, make sure that when selecting your privacy settings for a blog, that you only make it visible to your trusted inner circle (family and friends that you have personally selected) and in that sense you are just speaking to your friends as you would in normal life. Later, when the legal process is finished, you may choose to make the blogs public and viewable to everyone.

Special note: If your family and friends are involved in the legal process, i.e. perhaps they are witnesses, please check with a lawyer about what you can say to them.

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I'm so angry I can't stand it. I hate the driver at fault and I need to hurt them with words. What can I do?

These are very real emotions that are often experienced by people affected by road trauma. However Journey Beyond Road Trauma is not a space for vendettas and blame. Therefore, it is not a space to hurt someone with words.

If you are in great distress make an appointment to see your Doctor or call Lifeline on 13 11 14. Please check out the forum to look at other ways people have dealt with their intense anger.

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Sandra wrote in her blog about the legal process. Why can't I?

Sandra published her blog after the legal process had finished, including the time for appeal was over. Sandra also had a copy of the trial transcripts which allowed her to write from accurate information rather than a hazy memory. She also had lawyers check over the blog for anything that could have been defamatory.

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My friend's daughter was killed in a crash, she wasn't my daughter though, is my story important?

Yes, no story is too small. The ripple effect of each and every collision travels a very long way.

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I'm new to social networking and I'm worried about my safety.

It can be a little overwhelming when you first start using social networks. We want you to feel safe here. Please read the Your Safety section under ‘Individuals' in the footer.

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What is the report abuse button for?

We want you to be safe while using the community and we need everyone to behave in accordance with the community guidelines. We need YOUR help to keep this community safe. The report abuse button allows YOU, the community member, to report any misuse or inappropriate behaviour directly to us so we can take action.

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I've uploaded my story to the Queensland Government ‘Share My Story’ website. Can I upload it to Journey Beyond Road Trauma site too?

Yes

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I don’t want to talk to anyone in the community, I just want to make a memory space in private. Can I?

Yes. The community is designed for you to use it in whatever way makes you comfortable. If you are a very private person then we suggest that you set all your privacy settings – for your profile and content to private.

If you go to your toolbox and then to ‘edit profile’, you can also select an option that makes it impossible for members of the community to send you messages.

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XXX is my supporter, when I look at his profile page I see ‘remove supporter’ and ‘stop supporting me’ – what is the difference?

If you click on ‘remove supporter’ it means that person is no longer supporting you.

If you click on ‘stop supporting’ it means that you are no longer supporting that person.

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How do I see new content?

New content that has been made public will appear in the applicable hub.

You can access the following hubs by clicking on ‘connect’:

• Member hub
• Memory space hub
• Blog hub
• Video hub
• Group Hub

In each hub, the new content will appear in the ‘new’ section which sits below featured. Content will appear in order of last uploaded. In the forum hub, the dates will reflect the most recent content.

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A. Technical

What do I need on my computer for this site to run?

Members won't need any special plug ins or browsers to run the site. You will require Adobe Flash Player 9.0.115 to view the videos. You can download this here: http://get.adobe.com/flashplayer/

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I'm grieving; this community is too hard to figure out how to use. I can't deal with this.

We have tried to make the community as user friendly as possible, but let's face it; it's a computer that we are dealing with here so there will probably be some frustrating moments.

To make it as easy as possible we have also created a central getting started page that will direct you to the different things you can do on the site.

We have also created a series of video tutorials to help you use the site. You can watch them here.

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My photos for profile/memory space/group space are distorted. How do I make them fit properly?

Your photos will need to be roughly square in dimension to display in proportion on the site. Please resize any images in your image viewing software before uploading them. Image file formats should be JPEG, TIFF, PNG or GIFF and there is no limit to the image file size you may upload.

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I have encountered a ‘something went wrong’ message, what should I do?

At the moment Journey Beyond Road Trauma is a beta (test version) site. If you have any problems while using the site please contact us so we can fix it. We appreciate your patience with us and the site.

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A. Joining the community and setting up your profile

Should I make my profile public or private?

It is up to you. If you make your profile public it means that you can help and educate people by sharing your story. If your profile is public, whenever you create additional content such as a memory space or blog you can select a different privacy setting for that specific content. For example, if your profile is public, you can choose to make a blog private.

If you make content public it must be in accordance with the community guidelines.

If you are passing through the legal system please refer to the FAQ above about causing a mistrial.

You can change your privacy settings at any time by going to your toolbox and selecting ‘edit profile’.

Note: If you make comments in public places e.g, in public blogs or public memory spaces, they will be visible to the public.

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My profile is private; does that mean all my content is private?

No. Each time you make a piece of content e.g., a blog or a memory space you can choose to make it public or private. Every piece of content has its own privacy setting.

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Should I use a screen name or my real name?

It is up to you. By using a screen name it means that you can remain anonymous in the community. You may want to do this if you work with road trauma at the same time as having a personal experience with it and want to separate your private and work life.

Police or people who work with road trauma may feel reluctant to use their real name. Perhaps drivers at fault may also want to remain anonymous.

If you want to remain anonymous, be careful about what content you make public as some people may be able to identify you.

Note: If you are anonymous in the community you still must behave in accordance with the community guidelines.

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Supporters/ trusted inner circle, I'm confused???

When you want to support someone in the community you would click on ‘support me’ on their profile page. They will be sent an email asking if they want to be supported by you.

If they want to be supported by you, it means you will be able to see some of their private content. When they accept your support they can choose what level of support (private content) they are happy to allow you to have access to.

The two levels are ‘supporter’ and ‘trusted inner circle’.

We suggest that supporters are people that you meet in the community and your trusted inner circle are family and friends.

When someone accepts you as a supporter, it doesn't automatically mean that they are supporting you in return. In most cases you will be sent an email with a request from that person asking to support you. It is now your chance to select what level of support you want to allow them, i.e. are they part of your supporters or trusted inner circle?

We have made it a two way process to give you complete control of your profile and who can see what.

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Do people know if I make them a supporter or a trusted inner circle?

No.

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XXX is my supporter. When I look at his profile page I see 'remove supporter' and 'stop supporting me' - what is the difference?

If you click on ‘remove supporter’ it means that person is no longer supporting you.

If you click on ‘stop supporting’ it means that you are no longer supporting that person.

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A. Blog

What is a blog?

Sharing your story on the web in a web log is called blogging. It is essentially an online diary. Blogging is a process which can be added to over time.

As well as the events which inspired your visit to this site, you might find that you want to blog about more positive issues. On your blog you can share experiences which might inspire others; for example, stories of organ donor success, medical miracles, and positive reconciliations between families and drivers at fault.

When writing a blog, remember to write in accordance with the community guidelines, and not to get bogged down in small details. It is up to you who can read the blog, so think very carefully about who will read what you write - visitors to your page, community members, supporters, or your trusted inner circle.

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What is the difference between a blog and a forum?

Blogs are like a diary, whereas the forum is a great place to discuss issues and topics.

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Can I delete a blog?

Yes. The blog creator can change the privacy settings/ content of their blog or delete it all together. They can also delete comments that other people make.

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A. Tribute pin

What do I need to do to create a tribute pin?

Before you make a tribute pin, first you need to make sure that a tribute pin does not already exist for that person (or yourself - if you have been seriously injured). To do this, search on the google maps.

If a tribute pin does not exist you can create one. To do this you will need:

• A photo of the person (or yourself – if you have been seriously injured) – please make sure that the photograph does not have any other people in it.
• The details of the collision – the date and location.

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Can I edit or remove a tribute pin that I made?

Tribute pins belong to the community, rather than the creator. That means that once a tribute pin is on the map it cannot be edited or removed. This is why it is important to have the correct information and a photograph before a pin is made.

If you make a mistake with a tribute pin and need to change it, please contact the administrator.

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I'm a bit confused about the tribute pin. Can there be multiple pins per person?

No. There is one tribute pin per person involved in a collision. For example, John Citizen was seriously injured in a collision. That means there is one tribute pin for John (made by John or another member of the community). If a tribute pin already exists for John, other members of the community can link to this pin, rather than making a new one for themself.

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A. Memory space

What is a memory space?

A memory space is an area where you can upload photos and messages. You can make a memory space to remember someone who has passed away. Or, if you have been seriously injured, create one for yourself, or others may want to make a space for you.

Can I delete memory spaces that I create?

Yes. The memory space creator can change the privacy settings/ content of their memory space or delete it all together. They can also delete comments that other people make.

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A. Groups

Can I upload video to a group?

Not at this stage. We are in the process of raising more money to improve the group function. In the meantime, if you upload a video to the video hub we can insert a link to it from your group.

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Can I delete groups that I create?

No. However we can transfer the role of group administrator to another member.

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A. Videos

I want to upload a video, what size / format should they be?

Uploaded videos can be a maximum of 10 minutes long and ideally a maximum size of 100MB. Larger files can be uploaded to the site but will take a long time to upload and appear in your profile.

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A. Organisations

I'm an organisation that would like to be involved in the community. What can I do here?

We hope community groups will take advantage of our online community and use it to network with clients and other services.

Within the site, we hope you will freely use the community to:

- Add your organisation to the support services directory
- Create a group for your organisation
- Promote your services
- Promote your real-world events
- Lead forum discussions

We have created a special ‘how to use’ section for organisations in the footer. There you can find out more information about how you can use the site.

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I'm an organisation and I want to be included in your services directory. How do I make that happen?

Please contact Journey Beyond Road Trauma here.

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